ricardocabellov5.5

What happens if you're one of those people that don't like to submit the right birth date to internet services and you forgot your password?

In 99% of the internet services out there that won't be a problem as long as you have access to the associated email address. But the clever guys at Yahoo! needed to be the 1%.

On the appropriated form I wrote this to them:

I can't use the "Forgot your Password" feature on the site because I don't remember birthdate/country/postcode. It's very possible that I didn't submitted the real ones. Would it be possible to just get sent the password or a new password to whichever email address is associated with the ****** account. I'm sure I got access to whichever email account it's.

And this is their answer:

Hello Ricardo,

Thank you for writing to Yahoo! Account Services.

I understand that you would like to reset the password of your Yahoo! account. I'll certainly help you with that.

We have reviewed the verification information that you have provided. However, we were unable to match the date of birth that you provided with the information that was entered during registration or when this account was last updated. To protect the security and privacy of all accounts, we are unable to provide login or other account assistance without completely verifying the account.

Please resubmit your request, and remember to match the information as it was entered when you originally established your account, or when you most recently updated your information. We look forward to assisting you with this account once the appropriate verification information has been received.

Thank you again for contacting Yahoo! Account Services.

Regards,

Ricky

Yahoo! Account Services Customer Care

Which makes me wonder if Ricky is a robot or they just don't know how to read yet. Otherwise, if internet stuff was unnecessary complex already (captchas and co.), they even needed to make it more complex, oh no.. I mean, more secure xD.